IMPORTANT: Transition to Windows App
Microsoft confirmed it has begun phasing out support for the Remote Desktop application starting May 2025, with a new 'Windows App' as its replacement. As a result, Beck Technology has begun advising Hosted clients to switch over to the Windows App to access the DESTINI suite of hosted applications.
The Windows App setup process is similar - easier in some ways - to Remote Desktop, and full instructions can be found here (please click the link that best applies to you):
Refreshing your feeds in Remote Desktop is a quick and easy way to resolve issues that you may encounter with the Microsoft service and your subscriptions within it.
Here are just a couple of the issues that you may encounter:
Error: The Connection was denied because the user account is not authorized for remote login.
Error: "Something went wrong. We couldn't sign you in." (Error code CAA20004)
If you encounter any of the above errors, refreshing your feeds should resolve the issue. Here are the steps:
- In Remote Desktop, click on the small ellipses on the right of the application header:
- In the drop-down menu that appears, click on Refresh.
- The Details window will appear showing the status of the refresh process. Confirm that the Refresh Status progresses to 'Refresh Successful'.
- You should now be able to launch Estimator.
If you still encounter an error, or are prompted to login but have forgotten your password, please see the links below.
Useful Links:
- Quick Windows App Setup for Existing Users
- How to Reset Your Password for the Windows App/Remote Desktop Login