I clicked the “Stay signed in” button, but I still have to sign in every time I use the app
When you log into the license using Active Directory there are a few things to note that will require you to sign in multiple times.
1. We use multiple Windows Servers to run the DESTINI Applications that will support our customer base. When you log into the hosted environment, you can be placed on any of the servers that are running based on user count. Once you logged onto a server, your license profile is saved and remembered for the next time you log in. If you log out and log back in and get the same server, your profile could be saved to that server and you don't have to log into the license at that moment. If you get placed on a server you haven't logged into before, you will be required to enter your credentials.
2. When you log in and you are redirected to your Company's sign page, we don't have any control over that workflow, so if your company requires that you always enter your credentials, then that is the workflow.
3. When we update the environment with a new version, the license profiles that were saved for each user get wiped because we reimaged each machine, which clears out all users' profiles until they log into that machine again.
Those are the reasons that will require you logged in multiple times.