User Cannot Access Bid Day

Troubleshooting steps to take when a user cannot access Bid Day

• Ensure that the user is not currently logged into their browser with an account different than the account used to log into Bid Day
  1. 1.  Chrome 
        1. On your computer, open Chrome.
        2. At the top right, click Profile   Sign out.
     2. Microsoft Edge
        1. Open Microsoft Edge
        2. Click on your profile image in the right-hand corner.

        3. Click Manage profile settings.

        4. Click Sign Out 

• Ensure that the user is not logged into any other Active Directory accounts.  Go to office365.com and Sign out of all accounts not used to log into Bid Day.
  
• Use the "Sign Up Now" option to create an account.
  • If unable to create an account using this method due to Active Directory proceed to edit the users browser settings, see below.

Check and edit the users browser settings:

• Chrome users should  "Allow all cookies" and disable Send a "Do not Track" request to browsing traffic
• Firefox and Safari users are required to enable cross-site tracking or setup our Beck Tech URLs as exceptions, see URLs below.
• Edge users must have Send "Do Not Track" requests disable and Tracking prevention disabled or an Exception for these two URLs below
• Beck Tech Exception URLs  
  • https://bidday.beck-technology.com
  • https://becktechauth.b2clogin.com/

Edge

Chrome

• Chrome users should  "Allow third-party cookies" and disable 'Send a "Do not Track" request to browsing traffic'

Firefox

• Firefox users should enable Cookies and disable Send a "Do not Track" request to browsing traffic