1. Help Center
  2. DATA MANAGER
  3. Data Manger Troubleshooting

Import Button Will Not Enable

For international users that will use Data Manager 2022+, they may encounter that the Import button is disabled and they are not able to enable it even after adding their user name to the dbo.User_permission table. 

Issue

This is because of the error below in the log file:

System.Data.SqlClient.SqlException (0x80131904): The conversion of a varchar data type to a datetime data type resulted in an out-of-range value.
The statement has been terminated.

The application cannot read the date format as DD/MM/YYYY

Resolution

You have to go to Date & Time setting and set the date as MM/DD/YYYY