Unable to Get a License - Troubleshooting License Issues (ON-PREM ONLY)

What to do if you're having issues getting a license in Estimator

ISSUE 1: Unable to Contact the License Server

If you are unable to obtain a license after attempting to Check-In/Check-Out License using Active Directory, it may be necessary to reset the license file and try again.

1. First, we need to get to the folder where license data is stored. You can do this one of two ways) 

  • Open a File Explorer window and navigate to the following folder:

C:\Users\YOUR_USERNAME\AppData\Roaming\DESTINI Estimator

  • OR Copy and paste the below into the navigation bar in the File Explorer window:

%appdata%\DESTINI Estimator

2. Delete this file - msalcache.bin3

3. Now close and relaunch Estimator.

4. When the license window pops up, click Active Directory and sign in with your company email and password (if you're unsure about what these might be, please consult your IT admin for help with Active Directory login access). 

ISSUE 2: License is Expired

If you have obtained a license that has now expired and you are unable to return it to get a new license, you will need to manually remove the license file from your computer. This procedure is similar to the one described above.

1. Navigate to the directory C:\Users\USERNAME\AppData\Roaming\DESTINI Estimator or copy and paste the following into the navigation bar of File Explorer (as shown in Step 1 of the above guide in this article):

%appdata%\DESTINI Estimator

2. Delete the file ending in the extension '.lic' (this file has a long name of random letters and numbers, as shown below). 

3. Close and relaunch Estimator

4. When the license window pops up, click Active Directory and sign in with your company email and password (if you're unsure about what these might be, please consult your IT admin for help with Active Directory login access). 

If you're still having issues after trying these two troubleshooting tips, please open a ticket with Beck Tech Support

ISSUE 3: The License Window is grayed out or not visible - On-Prem Clients 

This problem is most likely caused by the group policy set by your IT department, which restricts the use of the Chromium browser that we utilize for our license platform. To resolve this, you can make a simple change that will enable the use of the "system browser," which is Internet Explorer.

Here are the steps to fix this for the user/s that are affected - you will have to do this on every upgrade. These have to be done by your IT or someone with Admin access.

1. Go to location - C:\Program Files\Beck Technology\DESTINI Estimator Team\App and log for the file Estimator.exe.config 

2. Open the file with Notepad or Notepad++ and search for the text "UseChromiumForLoginDialog" 

3. Change the value from true to false similar to the image above. 

4. Save As to the downloads folder. Make sure you change the Save as type to All files.

5. Copy the file back to the same location in step 1 by approving the pop-up prompts. 

Relaunch Estimator and test the license window.