Why Bid Day May Be Grayed Out in DESTINI Cloud Estimator

In DESTINI Cloud Estimator, the Bid Day options (located on the Estimate View) provide three primary integration commands:

1. Create Project: Launches the wizard to set up and link a new Bid Day project to the active estimate.
2. Push Items: Transmits selected cost items and estimate data into linked Bid Day bid packages.
3. Pull Items: Retrieves awarded bidder amounts, fees, and leveling data from Bid Day back into Estimator.

When one or more of these buttons appear grayed out or the entire Bid Day group is hidden, it is typically due to feature licensing, estimate checkout state, workflow lifecycle rules, or user access permissions.

Primary Causes & How They Affect the Interface

UI Behavior	Cause	Technical Explanation
Entire Bid Day ribbon group is disabled	Read-only mode	The estimate is a Closed version. Try opening the newer version.
Entire Bid Day ribbon group is disabled	Missing Feature License	If the client organization or user lacks an active Bid Day seat, the group is suppressed.
Create Project is grayed out	Project Already Linked	If a Bid Day project has already been created for this estimate version, Create Project is disabled to prevent duplicate project associations.
Push Items and Pull Items are grayed out	No Project Linked Yet	Push and Pull depend on an existing link between the estimate and a Bid Day project. They remain disabled until an initial project is created.
Embedded entry point or sync action is restricted	Insufficient Bid Day Role	Users without bid management permissions (e.g., view-only or unassigned users) cannot trigger updates.
Buttons fail to initialize or throw 403/404	Network or Token Expiration	Outbound calls to bidday-api-command or bidday-api-query fail if authentication tokens expire or firewalls block API traffic.

Troubleshooting Steps

Verify Your License

1. Confirm that your organization holds an active DESTINI Bid Day license and that a seat has been allocated to your user account.
2. Have your administrator check the DESTINI Licensing Portal to verify:
   1. The Bid Day product is active for your client account.
   2. The user count/seat threshold has not been exceeded.
3. If permissions or licenses were updated recently, sign out of DESTINI Cloud Estimator and sign back in to refresh your local license token cache.
4. If Create Project is grayed out:
   1. A Bid Day project is likely already associated with this estimate version. Check if Push Items or Pull Items are enabled instead.
   2. If you created a new estimate version from an older version that already had a Bid Day project, ensure you are on the current release build where version-specific project rebinding is properly handled.
5. If Push Items or Pull Items are grayed out:
   1. The estimate is not yet linked to a Bid Day project.
   2. Click Create Project to run the initial setup wizard and establish the project connection.

Verify User Permissions in Bid Day

1. Log in to DESTINI Bid Day.
2. Ensure your account is assigned an active role for the project and its bid packages. Users with no project permissions cannot execute push/pull operations.

For more information about Bid Day permissions, see Configuring DESTINI Bid Day User Permissions.

Check Connectivity & Refresh Session

If the buttons remain disabled or fail with network warnings:

• Ensure your corporate firewall or VPN allows outbound HTTPS connections to Beck Technology Cloud APIs (bidday-api-command.beck-technology.com and bidday-api-query.beck-technology.com).
• Close DESTINI Cloud Estimator and restart the application to establish a fresh session.

When to Contact Support

If all of the above criteria are satisfied (valid license, checked-out estimate, correct permissions) and Bid Day controls remain grayed out, submit a ticket to Beck Technology Support with:

• Client Name & User Email
• Estimate Name and Estimate Version ID
• Screenshot of the disabled ribbon state
• Any error messages or warnings encountered in the Estimator log files